Delivery and returns

Pricing and availability is subject to change without notice.

All prices are quoted in UK pounds sterling. All prices are exclusive of VAT and delivery charges.

After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order.

If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.

Availability
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.

Payment
Payment can be made using Paypal Services which include payment processing for major credit and debit cards: Visa, Mastercard, Maestro, and Electron.

Governing law and jurisdiction
The agreement between us shall be governed by and interpreted in accordance with Scottish law and the jurisdiction of Scotish courts.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.


Delivery
All deliveries are subject to stock availability and authorisation of your payment.
The delivery address must be in the UK, and hold a valid postcode. We do not deliver to Eire, the Channel Islands or BFPO addresses.

Standard Delivery
For mainland UK and Northern Ireland there is a fixed price delivery charge set during the checkout stage. Orders with a value of £100 ex.vat free delivery will be offered. Delivery is within 2-3 working days for mainland UK and Northern Ireland.


Next Day Delivery
The next day delivery service applies on orders placed before 2pm Monday - Thursday. Orders placed on Friday will be delivered on Monday.The next day delivery service is only available in mainland areas, excluding Scottish Highlands and Isles. Delivery times cannot be guaranteed.

Deliveries are normally made Monday-Friday from 7am -6pm (excluding Bank Holidays).
In the unlikely event that you receive the wrong order, please contact us as soon as possible so we can arrange for the item(s) to be collected and the correct one(s) to be dispatched to you.

If you have any questions about the delivery of your order, please email sales@citi-led.co.uk

Please note our courier company will require a signature on delivery, which will be proof of delivery.

We make every effort to ensure that your order is carefully despatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them subject to our standard terms and conditions.

Items must be in their original condition, unused and returned within 7 days of receiving them.

What to do:-
Send and email to sales@citi-led.co.uk with your reason for returning the goods. You will be given a RMA number which should me marked on the parcel and copy of original proof of purchase. Please ensure adequate level of insurance cover in case of loss/damage during transit. The cost of returning goods will be bourne by you the customer unless otherwise agreed by us in writing.

We will process your refund within 14 days of receiving your return.

If you experience any difficulties with returning goods please email sales@citi-led.co.uk

All of this is in addition to and does not affect your statutory rights.